Phoenix Capital Kenya (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information when you access or use our website and related financial and investment services.
By using this website, you agree to the practices described in this policy.
Who We Are
Our website address is: https://phoenixcapitalkenya.co.ke
Phoenix Capital Kenya provides financial, investment, and related advisory services.
Information We Collect
We collect information that helps us operate securely and efficiently, including:
- Personal details you provide (such as name, email address, phone number, and enquiry details)
- Information submitted through forms, comments, or account registration (if applicable)
- Technical data such as IP address, browser type, device information, and usage activity
- Website interaction data collected through cookies and tracking technologies
We do not intentionally collect sensitive personal data unless required for lawful financial or regulatory purposes.
How We Use Your Information
Your information is used to:
- Provide and improve our financial and investment services
- Respond to enquiries and client communications
- Operate, maintain, and secure our website
- Personalize user experience and website content
- Monitor website performance and usage trends
- Measure marketing effectiveness and deliver relevant advertising
- Comply with applicable legal and regulatory obligations
Cookies and Tracking Technologies
We use cookies and similar technologies to ensure proper website functionality and performance.
If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience. These cookies remain for up to one year.
We also use analytics and advertising tools, including the Meta (Facebook) Pixel, to understand visitor behavior, improve our services, and deliver relevant advertisements across platforms such as Facebook and Instagram. These tools may collect information about your interactions with the website.
You can manage or disable cookies through your browser settings at any time.
Comments and Media
When visitors leave comments, we collect the data shown in the comment form, as well as the visitor’s IP address and browser user agent string to assist with spam detection.
If you upload images to the website, please avoid including embedded location data (EXIF GPS), as visitors may be able to extract this information.
Embedded Content from Other Websites
Content on this website may include embedded materials (such as videos, images, or articles). Embedded content from third-party websites behaves as if you have visited those websites directly and may collect data, use cookies, or include additional tracking technologies.
Who We Share Your Data With
We may share information with:
- Trusted service providers supporting website operations, analytics, and marketing
- Advertising and analytics platforms (including Meta)
- Security and spam prevention services
- Regulatory or legal authorities where required by law
We do not sell or rent personal data.
If you request a password reset, your IP address will be included in the reset email.
Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Meet legal, regulatory, and compliance obligations
- Maintain security and prevent fraud
Comments and their metadata may be retained indefinitely for moderation and record-keeping purposes.
Your Rights
In accordance with the Kenya Data Protection Act, 2019, you have the right to:
- Request access to your personal data
- Request correction or deletion of inaccurate data
- Withdraw consent where processing is based on consent
- Object to certain processing activities
Requests may be made through the contact details provided on our website.
Data Security
We implement reasonable technical and organizational safeguards to protect personal data from unauthorised access, loss, or misuse. While no system can guarantee absolute security, we continuously review and improve our security measures.
Children’s Privacy
Our website and services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Cookie Consent Banner
We use cookies and tools like the Meta Pixel to improve website performance and deliver relevant content and advertising. By continuing to use this site, you consent to our use of cookies.
